Frequently Asked Questions

Hours & Location

Monday-Friday 9am-5pm

Saturday- Sunday CLOSED

We arrive at 9 a.m. and close promptly at 5 p.m. We are open the whole day  M-F.

We are located in Ormond Beach at: 1400 Hand Ave. Suite E.

Ormond Beach, FL 32174

between Nova Rd. & Clyde Morris Blvd.

Work

Everything we do is done on premises, nothing will ever leave the store.

Please come into the store if you have an item to be repaired or you're interested in a custom piece. We can better assist you if we can see the items in person.

Our master watchmakers and jewelers offer Rolex & watch repair service, jewelry repair service & we are a custom jewelry design manufacturer.

 

For more information please see our                              , stop in or

Services

We have our own jewelry appraiser who is available by appointment, only.

You may drop your items off at any time before your appointment for your convenience. Your items may be picked up directly following your appointment or when your appraisal documents are ready. Reports are generally ready in about a week. Nothing will ever leave the store. If you wish to be present for the evaluation, please let us know. Call or stop in for pricing and availability.

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Return Policy

In store: We offer store credit only; within 30days of purchase. No refunds or exchanges.

Online: All sales are final.

Layaway

We offer layaway! In store items require: 20% down & a payment every month. Custom items require: 50% down & a payment every month.

Please note: This is a commitment, there are no refunds or store credit. Failure to pay may result in the loss of the item and no money will be returned.

Gift Cards

Gift cards are available in store and online. The amount never expires.

We are not responsible for lost or stolen cards; digital or physical. It is your responsibility to maintain them.

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Buy-Sell-Trade

We cannot give a price estimate over the phone or via email. Please stop in for more details.

 

We buy and will trade for gold, silver and platinum. We can test your items on site for authenticity. While we are a jewelry and watch store, we will consider other items.

*Most items will be quoted for the metal value.

If you have items you'd like a higher price than what we can give, we offer consignment sales for your convenience. *This service is generally limited to jewelry and watches.

Miscellaneous

How do I get a knot out of my necklace?

You can use a little bit of baby powder to help release a knot! Check out this video demonstration.

What is the best way to travel with my jewelry?

Pill boxes are great for keeping your jewelry organized while traveling (& at home). When traveling, be sure to keep it with you as a carry-on; if you're flying so it doesn't get lost!

Travel Tip. Jewelry in a pill box. Village Goldsmith Jewelers, Ormond Beach, FL